A Customer Centric & Data Driven Digital Business Analyst with extensive experience of successful project delivery for major UK and European organizations in different sectors ranging from financial services industry, IT/digital marketing space, Public Sector and charity. This includes digital business transformation, Salesforce CRM and RPA.
- JIRA/Confluence, Gliffy, Balsamiq, Trello, Smaply, Basecamp, Google Analytics
- Microsoft Office suite - Word, Excel, Project, PowerPoint, Visio, Tableau.
- Salesforce configuration skills (Permissions, Profile, Object and Field creation)
- Salesforce CRM - Apex Data Loader, Data Import Wizard, Visual Workflow, Salesforce to Salesforce Connector, Case Management, Analytics Studios
- Salesforce Automation tools (Process Builder, Visual Workflow, Workflow Rules, Approval Process)
- Excellent Stakeholder Management and Requirement Gathering skills
- Experience in creating Swimlanes, Entity Relationship Diagram and Wireframes.
- Product Backlog, Epics, User Stories, Use Case, Sprint Storyboarding
- Experience of creating Personas, Customer Journey & Stakeholder Mapping
- Good product development using Waterfall/Agile Methodology.