Driven by one of its core values, Salesforce has brought “innovation” at the heart of its practices. In its winter ‘23 release Salesforce brought together several innovative solutions to drive cost savings and increase efficiency. Some of the best ways Salesforce customers can make progress through these releases:

1. Preventative maintenance plans

With Service Cloud’s preventative maintenance enhancements, customers are able to create preventive maintenance plans for equipment based on their usage. The following maintenance can be scheduled through fixed cadence or it can automatically adjust based on usage when previous work is completed. These enhancements can enable efficient planning, repair time, scheduling process and save costs on excessive unnecessary spare parts and labour costs. 

2. Making better use of commerce

With new enhancements to B2B and B2B2C commerce, customers can enable recurring revenue models for B2B and B2B2C using pre-built integrations that connect revenue cloud to commerce cloud. It also enables shoppers to search for products on B2B webstores and also gain more insight into shopper intent with semantic search.

3. Identifying bottlenecks and enhanced collaboration

Admins are able to empower other users to help spot bottlenecks and fast track work using supervisor permissions. Users can complete tasks in experience cloud using flow orchestration enhancements and collaborate faster. You can now allow anyone to participate in workflows from anywhere. 

Savant’s salesforce practice is very happy to hear about these innovations by Salesforce. New salesforce additions also often demand great talent to embed these positive updates in organisations. If you are looking for your next salesforce job opportunity or are looking for top Salesforce talent, Savant is here to help. We can support you with access to great opportunities through our long-standing client relationships and get you the best talent in the industry that can be technically vetted through our salesforce partnerships with experts and market-leading onboarding advice and consultation. To know more about how we can assist you, please reach out to us at technology@savantrecruitment.com