Sector: Development / Testing
Our client, a leading Consultancy is looking for a Customer Journey Designer to work on a large, complex digital transformation programme, putting the client digital services to be the most loved brand by the customers in the domain.
The successful candidate will be required to create end customer journeys for Broadband and Mobile across retail, call centre and digital channels. This will include Explore, Buy, Run, Get Help and Leave journeys. Applicants should have a good understanding of Telecommunications as well as Customer Experience. Inputting into UX/CX designs, review business requirements as well as Test strategy from a CX perspective as well as holding the authority to provide GO-No GO to various projects, hence should be able to provide enough data points for or against a particular journey/experience.
Applicants must have Telecom domain & business process knowledge, having worked on large digital transformation programmes within the CX/UX space.