Sector: Infrastructure & Operation
The Help Desk Executive will be responsible for second level support for all software and hardware within the organisation. The successful help desk executive position will provide effective diagnostic evaluation of end-user Customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction.
The successful Help Desk Executive will support internal and external customers with product training, knowledge and expertise, providing solutions in a timely fashion for any issues that may arise. It will also be the duty of the Help Desk Executive to track support calls in the designated systems and prioritize and escalate jobs as required to ensure customer satisfaction. The Help Desk Executive should hold a minimum of three years experience in a technical support environment; Strong computer literacy skills with an emphasis on software knowledge, installations and use. MicroSoft applications, Database applications, Internet and internet protocols; Ability to multitask - Sense of urgency; maintain a positive attitude with excellent telephone presence with organized follow-up skills. A Technical Trade school or engineering degree would be beneficial.