Sector: Transformation & Change

Location: Central London

Type: Permanent

Ref: BBBH66571_1670920748

Salary: Negotiable

Our client, a large consultancy is seeking a Salesforce Admin/Developer to join their team remotely to assist with clients based in the USA. The candidate will be working Central time zone hours remotely from the UK. Salesforce certifications are a must have!

• Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access.


• · Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality.


• · Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.


• · Diagnose, prioritize and escalate tickets to Salesforce Administrators and Developers.


• · Timely and accurate documentation of resolution activities, system configuration and administrative processes


• · Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization


• · Support QA testing of Salesforce/Pardot releases and new features. Make recommendations to management regarding implementation as appropriate.


• · Understand the new functionality being added as well as bugs being fixed by the Development team.


• · Creation and maintenance of sandboxes in force . com platform


• · Download and maintain production instance data backups.


• · Knowledge of Lighting interface and Einstein analytics would be an added advantage.