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Salesforce Project Manager

Sector: Transformation & Change

Location: International

Type: Permanent

Ref: BBBH67989_1679584807

Salary: Negotiable

As a key member of our Service Delivery team, the Project Manager will be at the forefront of our mission with customers and responsible for the following:

  • Understanding our customers' data management challenges and improvement needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers' requirements.

  • Leading and mentoring talented project team members implementing and configuring the solution.

  • Becoming a customer advocate, working closely with other teams (Product, Sales, Engineering) to ensure customer success today and in the future.

  • Primary customer liaison managing communication between the project team, customer, and internal stakeholders.

  • Track and communicate project status, plans issues, timelines, action items, and budgets.

  • Manage project scope respecting the customer team.

  • Assess and track project risk and develop mitigation plans as necessary.

  • Work with the project team to scope the required effort and define timelines.

  • Lead the customer in the rapid configuration and implementation of applications as per our proven methodology.

  • Work closely with the customer and project team to identify and ensure delivery against key business drivers.

  • Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work.

  • Ensure customer success from beginning to end of the project life cycle.

  • Ensure process compliance with all regulatory and client procedural requirements.


  • 5+ years' experience working as a project manager ideally with Salesforce, CRM solutions experience within the Life Science, Finance, Consumer Goods & the Manufacturing sectors.

  • Proven track record leading high-impact global system implementation programs for either of the following verticals - Life Science, Finance, Consumer Goods & Manufacturing.

  • Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.

  • Ability and willingness to "roll up your sleeves" to implement a solution.

  • Ability to quickly understand business requirements.

  • Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team.

  • A logical approach to problem-solving and an excellent eye for detail.

  • Ability to manage multiple tasks and project deliverables.

  • Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results.

  • Excellent verbal and written communication in English.

  • Strong interpersonal and presentation skills.

  • Ability to travel 25% (may include international)

Desired skills:

  • SaaS/Cloud experience.

  • Experience in a customer-facing role, preferably with a software Service Delivery organisation or consulting background.

  • Experience working closely with sales in a pre-sales environment.

  • Consulting experience.

  • MS Project experience.

  • Experience working in SCRUM environment.

  • Experience in services delivery management.


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