Sector: Transformation & Change

Location: International

Type: Permanent

Ref: BBBH67989_1679584807

Salary: Negotiable

As a key member of our Service Delivery team, the Project Manager will be at the forefront of our mission with customers and responsible for the following:

• Understanding our customers' data management challenges and improvement needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers' requirements.


• Leading and mentoring talented project team members implementing and configuring the solution.


• Becoming a customer advocate, working closely with other teams (Product, Sales, Engineering) to ensure customer success today and in the future.


• Primary customer liaison managing communication between the project team, customer, and internal stakeholders.


• Track and communicate project status, plans issues, timelines, action items, and budgets.


• Manage project scope respecting the customer team.


• Assess and track project risk and develop mitigation plans as necessary.


• Work with the project team to scope the required effort and define timelines.


• Lead the customer in the rapid configuration and implementation of applications as per our proven methodology.


• Work closely with the customer and project team to identify and ensure delivery against key business drivers.


• Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work.


• Ensure customer success from beginning to end of the project life cycle.


• Ensure process compliance with all regulatory and client procedural requirements.

Qualifications

• 5+ years' experience working as a project manager ideally with Salesforce, CRM solutions experience within the Life Science, Finance, Consumer Goods & the Manufacturing sectors.


• Proven track record leading high-impact global system implementation programs for either of the following verticals - Life Science, Finance, Consumer Goods & Manufacturing.


• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.


• Ability and willingness to "roll up your sleeves" to implement a solution.


• Ability to quickly understand business requirements.


• Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team.


• A logical approach to problem-solving and an excellent eye for detail.


• Ability to manage multiple tasks and project deliverables.


• Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results.


• Excellent verbal and written communication in English.


• Strong interpersonal and presentation skills.


• Ability to travel 25% (may include international)

Desired skills:

• SaaS/Cloud experience.


• Experience in a customer-facing role, preferably with a software Service Delivery organisation or consulting background.


• Experience working closely with sales in a pre-sales environment.


• Consulting experience.


• MS Project experience.


• Experience working in SCRUM environment.


• Experience in services delivery management.