Sector: Infrastructure & Operation

Location: Berkshire

Type: Permanent

Ref: BBBH72158_1764250800

Salary: Negotiable

Cloud Service Desk Specialist

A leading technology organisation is seeking an experienced Cloud Service Desk Specialist to join its onsite support team.

Responsibilities

• Provide 2nd/3rd line support via telephone and email


• Troubleshoot incidents and manage full ticket lifecycle


• Escalate complex issues to third-party vendors


• Ensure SLAs and KPIs are consistently met


• Maintain accurate ticketing updates

Skills and Experience

• 3+ years supporting M365, Azure & Business Applications


• Strong experience with O365, Exchange, SharePoint, OneDrive, Teams, Azure


• Background in a service desk environment


• Knowledge of Azure AD & Active Directory


• Excellent communication and customer service skills


• Calm,detail-focused, proactive, and process-driven


• Microsoft Fundamentals cert (AZ-900, MS-900, SC-900)


• Microsoft role-based certs (MS-102, AZ-104, AZ-500)

NO SPONSORSHIP AVAILABLE