Sector: Security / Architecture

Location: Central London

Type: Contract

Ref: BBBH72252_1782117206

Salary: Negotiable

Tech Lead / Architect - BMC Helix (Telecom)

Our client, a leading global consultancy, is looking for an experienced Tech Lead / Architect to lead the design and delivery of BMC Helix ITSM & ITOM solutions for major Telecoms clients.

This is a 6-month contract role with a high likelihood of extension.

The Role

• Lead architecture, design, and delivery of BMC Helix solutions


• Own ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Discovery


• Define and govern CMDB architecture, service modelling, reconciliation, and data quality


• Design integrations with OSS/BSS systems using REST/SOAP APIs


• Maximise OOTB Helix, introducing customisation only where necessary


• Set technical standards and ensure solution quality, performance, and scalability


• Support SIT, UAT, and Production issue resolution


• Work closely with architects, BAs, and senior stakeholders


• Operate within an Agile/Scrum environment
  
  

Must Have - Skills & Experience

• 10+ years IT experience within the Telecoms domain


• 5+ years hands-on experience with BMC Helix / BMC Remedy ITSM


• Proven BMC Helix Technical Lead / Solution Architect experience (Tier 1/2 telecom preferred)


• Strong experience with CMDB architecture and service modelling


• Hands-on experience with BMC Helix ITOM (Event Management, Discovery, Integration Service)


• Experience with Helix Innovation Studio and codeless development


• Strong understanding of BMC AR System architecture and workflow


• Experience building REST/SOAP integrations and APIs


• Hands-on experience with cloud-based BMC Helix (AWS/Azure


• Strong understanding of SaaS security and governance


• Excellent communication and stakeholder management skills