Sector: Transformation & Change

Location: Central London

Type: Interim

Ref: BBBH72557_1785749363

Salary: Negotiable

To lead the end-to-end delivery of a multi-million-pound BSS transformation programme. You will be responsible for modernising legacy platforms and migrating critical data to cloud-native solutions, defining the next-generation ways of working for product and platform development. By placing AI at the heart of the delivery roadmap, you will ensure the programme enhances customer experience and drives long-term operational efficiency.

Key Responsibilities
● Programme Leadership: Direct the initiation, planning, and execution of the BSS transformation, ensuring alignment with strategic business goals and technical dependencies.
● Ways of Working & Frameworks: Define and implement the operational standards for building products and platforms; generating high-quality product/programme-level artefacts to ensure consistency and scalability.
● AI Integration: Lead the strategic implementation of AI within the programme delivery life cycle (where applicable), ensuring the future-state architecture is "AI-ready."
● Solution Delivery: Oversee the delivery of high-performance integrated platforms, including CRM, Billing, Product Catalogue, Order Management, and Revenue Management.
● Stakeholder Management: Act as the primary interface for executive sponsors, C-level stakeholders, and third-party vendors.
● Governance & Reporting: Establish robust governance frameworks, chair steering committees, and provide transparent executive-level reporting on scope, budget, and KPIs.
● Risk & Dependency Management: Proactively identify technical and delivery risks, implementing mitigation strategies across cross-functional teams.
● Team Leadership: Build and mentor high-performing teams of Project Managers, Business Analysts, and Technical Leads in an Agile/DevOps environment.

Required Skills & Experience
● Strategic Delivery: Proven experience in defining ways of working for product/platform builds and a track record of delivering major programmes where AI was a core component of the solution or delivery methodology.
● Industry Expertise: Minimum of 10-12+ years in the telecommunications industry, with a proven track record in delivering complex BSS/OSS transformation programmes.
● Telecom Domain: Deep experience in E2E BSS Solutions (CRM, Billing, Online charging) and Channels (Web, App, Retail), with strong knowledge of E2E customer journeys.
● Technical Acumen: Deep understanding of BSS architectures, including eTOM, TMF APIs, and ODA frameworks.
● Artefact Creation: Expert ability to generate and oversee programme-level artefacts that serve as the blueprint for complex technical delivery.
● Project Methodologies: Expert-level knowledge of MSP, PRINCE2, or PMP, combined with practical experience in Agile delivery.
● Financial Management: Demonstrated experience managing large programme budgets, forecasts, and third-party commercial contracts.
● Communication: Exceptional negotiation and influencing skills to manage disputes and achieve alignment across diverse organisational levels.