Sector: Transformation & Change

Location: Berkshire

Type: Interim

Ref: BBBH72639_1790753692

Salary: Negotiable

We are seeking an experienced OSS Project Manager to lead the end-to-end migration of our Operations Support Systems (OSS) service management layer from legacy BMC Remedy to the cloud-native BMC Helix platform. In this role, you will coordinate cross-functional teams spanning Network Operations, IT Infrastructure, and external vendors. Your primary focus will be delivering a modern, containerised Service Management environment without disrupting critical network and telecom operations.

• Define Migration Scope: Build comprehensive project plans, implementation documents, and data migration roadmaps mapped to the BMC Helix Migration Workflow.


• Manage Risk (RAID): Establish and maintain a continuous Risk, Assumptions, Issues, and Dependencies (RAID) log tailored to complex OSS telecom environments.


• Track Financials: Monitor project budget, resource allocation, and timelines to ensure delivery matches initial business parameters.

• Data Migration Delivery: Oversee the discovery, data mapping, and transformation of legacy ARS systems using BMC Helix Data Manager (HDM).


• Reconciliation Oversight: Coordinate 3-way reconciliation of existing workflows, CMDB configurations, and foundational data structures.


• Environment Governance: Monitor deployment across development, QA, pre-production, and live environments, including containerised Kubernetes/Helm configurations.

• Project Management: Minimum 5+ years of Project Management experience delivering IT, SaaS, or telecommunications infrastructure projects.


• BMC Ecosystem: Direct experience managing upgrades, configurations, or cloud transitions involving BMC Remedy ITSM or BMC Helix.


• Telecom/OSS Background: Proven understanding of OSS architecture, telecom network operations, and how Service Management platforms support live infrastructure.