Currently seeking a Senior Service Desk Analyst to work in a hybrid 2nd/3rd Level Support role based in the Oxfordshire area.
You will take the lead on 2nd Level Support duties under direction of the Service Desk Manager to improve the overall Service Desk provision, policies and processes. You will be expected to respond to end-user inquiries regarding the status of incident/service request tickets, change and projects, and perform follow-ups as appropriate. Ensuring good communication to the end-user community through all appropriate channels.You must be an experienced 2nd/3rd Level Support engineer in a customer facing service role with extensive experience of Windows servers, Microsoft Office, Network monitoring tools, ZenDesk or an alternative cloud-based IT Service Desk tool, SCCM, WSUS and Antivirus Management tools. Experience in the Life Science or Pharmaceutical sector is an advantage.